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Support

osvbng is developed and maintained by Veesix Networks Ltd. Whether you're evaluating osvbng for a new deployment or already running it in production, we offer support at every level.

Community (Free)

Open to everyone. Ask questions, report bugs, share configs, and help others.

Response times are best effort. We're active in the community and aim to respond quickly, but there's no SLA.

For operators running osvbng in production or planning a deployment, we offer three support packages with direct access to the engineering team.

Essentials Growth Operator
For Small ISPs getting started Medium to large ISPs scaling production Large ISPs and custom requirements
Availability 9AM-5PM, Mon-Fri 9AM-5PM, Mon-Fri 7AM-11PM, 7 days a week
Response time 1-2 business days Same business day 2-4 hours based on severity
Support hours 10 hours/month 40 hours/month Fair use
Deployment & config review Yes Yes Yes
KVM or Docker deployment - Yes Yes
DPDK tuning & optimization - - Yes
Custom plugin development - - 3/year
OSS / BSS integration - - Yes

For pricing, contact sales@veesix-networks.co.uk or see the full pricing page.

Early Adopter Program

We're actively looking for operators willing to run osvbng in production. If you're considering a deployment, we're offering:

  • 3 months of Premium-tier support at no cost
  • Direct engineering access during your evaluation and deployment
  • Your feedback directly shapes the roadmap

If you're interested, get in touch at sales@veesix-networks.co.uk or via the website.

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